Question 1

How can I place an order?

Accepted Answer

After selecting the size, color and quantity on the product page, simply click the “Order via WhatsApp” button. Your selected product and preferences will automatically be added to the WhatsApp message, and our team will guide you through the rest of the ordering process via the same channel. For personalized products, custom production or bulk orders, you can submit your request through the relevant product or service section. Depending on the scope of your project, design, product, quantity and production details will be finalized together with our team and the process will be planned accordingly.

Question 2

What are the return and exchange conditions?

Accepted Answer

Returns and exchanges for standard products are handled in accordance with applicable consumer legislation and our sales terms. Statutory exceptions to the right of withdrawal may apply to personalized products or items produced according to the customer’s specific requirements. Your statutory consumer rights remain unaffected in the event of defective or non-conforming products.

Question 3

How long does delivery take?

Accepted Answer

In-stock, ready-to-ship products are carefully prepared and dispatched within 1-3 business days after your order is placed. For personalized and pre-order products, preparation time is determined by the product specifications, customization details and production schedule. The estimated preparation and shipping timeframe is shared once your order or project details are confirmed.

Question 4

What is Armada Club?

Accepted Answer

Armada Club is an exclusive membership program created for those who want to experience Armada Heritage more closely. Members may enjoy early access to selected collections, exclusive offers, limited products and seasonal privileges. Benefits may vary depending on membership status and current campaigns.

Question 5

How do I create my own design?

Accepted Answer

You can create your own design directly through the “Design It Yourself” section available for customizable products. Depending on the product, you can select colors, add text, upload visuals and choose other personalization options. If you need design support, our team can assist you through the “Let Us Design It” option.

Question 6

Can you produce custom products for my company or brand?

Accepted Answer

Yes. We develop custom textile and product projects for brands, companies, businesses and communities. From design and product selection to production details, the process is tailored to your project. You can submit a request through our website or contact us via WhatsApp or email.

Question 7

How can I contact Armada Heritage?

Accepted Answer

You can contact our team via WhatsApp or email for orders, products, personalization, custom production and other inquiries. WhatsApp is our fastest communication channel. For workshop visits, you can schedule an appointment through the “Visit the Workshop” section on our website.

Question 8

Why do some products have a “Request a Quote” option?

Accepted Answer

Some products are not offered at a fixed price due to personalization, custom production or bulk-order options. Pricing is determined by the product, quantity, materials, design and application details. Submit your request through “Request a Quote” to receive a tailored price.

Question 9

What is the difference between “Design It Yourself” and “Let Us Design It”?

Accepted Answer

With “Design It Yourself,” you create your product using the available customization tools. With “Let Us Design It,” you share your idea, logo or requirements with our team, and we handle the design process for you based on your needs.

Question 10

Can I visit the workshop?

Accepted Answer

Yes. You can visit our workshop to discuss your project in person, explore product and production options, or meet directly with our team. Workshop visits are available by appointment; you can schedule a suitable date and time through the “Visit the Workshop” section on our website.

Question 11

Is there a minimum order quantity for bulk production?

Accepted Answer

It varies by product category. Lower quantities are possible for printed textiles, while minimum quantities for embroidery, custom fabrics and custom-made garments are determined by our team based on the project.

Question 12

Do you ship internationally?

Accepted Answer

International shipping availability depends on the destination country, product and order details. Please contact our team via WhatsApp or email for current shipping options, estimated delivery times and applicable conditions.

Question 13

How can I join Armada Club?

Accepted Answer

To join Armada Club, simply create your free account on our website. Once you complete your registration and email verification, your Armada Club account becomes active, allowing you to manage your orders, favorites, designs, stock notifications, appointments, invoices, addresses and other account activities all in one place.

Question 14

Can personalized products be returned or exchanged?

Accepted Answer

Products designed specifically for the customer or manufactured according to individual requirements may fall within statutory exceptions to the right of withdrawal. However, your statutory consumer rights remain unaffected if the product is defective, faulty or does not correspond to the agreed order details.

Question 15

What does “Pre-Order” mean?

Accepted Answer

“Pre-Order” allows you to reserve a product before it becomes available in stock or while it is still in production. Estimated production and delivery information is provided for each product, and your order is prioritized once the product becomes available.

Question 16

Does personalization affect the product price?

Accepted Answer

Yes. The price may vary depending on the selected personalization options. Custom design, printing, embroidery, materials and additional applications may affect the final price, which is determined according to your selections or project requirements.

Question 17

Is sample production available?

Accepted Answer

Yes. Depending on the scope of the project and production method, a sample can be prepared before bulk production. Sample requirements, cost and lead time are confirmed by our team after reviewing the project details.

Question 18

Why do I need to verify my email address?

Accepted Answer

Email verification helps protect your account and confirms that the contact information belongs to you. It also ensures that important account and membership notifications can be delivered securely to the correct address.

Question 19

How can I request a return or exchange?

Accepted Answer

You can submit your return or exchange request to our team together with your order details. Your request will be reviewed based on the product condition, order details and applicable return or exchange conditions. Once reviewed, you will be informed of the process and the necessary next steps.

Question 20

How can I schedule a workshop visit?

Accepted Answer

You can submit an appointment request through the “Visit the Workshop” section of our website by entering your name and phone number and selecting your preferred date. Providing an email address is optional. Your workshop visit will then be planned accordingly.

Question 21

When will my pre-order product be shipped?

Accepted Answer

Shipping times for pre-order products may vary depending on the production schedule of the relevant product. Estimated preparation and shipping information is provided for each product. Once the product is ready, pre-orders are prioritized for dispatch.

Question 22

Are limited-edition products restocked?

Accepted Answer

Limited collections are produced in restricted quantities or for a specific period, and restocking is not guaranteed once they sell out. Selected designs may return as a special edition or in a new interpretation; new drops and collection announcements are shared through Armada Heritage channels.

Question 23

How long does it take to prepare personalized products?

Accepted Answer

Preparation time may vary depending on the product, personalization details and production method. The estimated timeframe is confirmed once the order or project details are finalized, and you are kept informed throughout the process.

Question 24

What should I do if I don’t receive the verification email?

Accepted Answer

First, check your spam, junk and promotions folders and make sure the email address used during registration is correct. If the email still does not arrive, request a new verification link or contact our team via WhatsApp or email.

Question 25

Do you request design approval before production?

Accepted Answer

Yes. For custom design and production projects, the design and application details are submitted for your approval before production begins. Once any necessary revisions are completed and the design is approved, the production process is initiated. This ensures that the product details are clearly confirmed before production.

Question 26

What should I do if my order arrives damaged, incorrect or incomplete?

Accepted Answer

If your order arrives damaged, incorrect or incomplete, please contact our team as soon as possible with your order details and clear photographs showing the issue. Your request will be reviewed and the appropriate resolution process will be initiated.

Question 27

How will I know when my order has been shipped?

Accepted Answer

Once your order has been handed over for shipping, the relevant shipment information will be provided to you. If you are an Armada Club member, you can also access your orders through the “My Orders” section of your account.

Question 28

When will my pre-ordered product be shipped?

Accepted Answer

Shipping times for pre-order products may vary depending on the production schedule. The estimated shipping or delivery information is provided on the relevant product page, and pre-orders are prioritized once the product is ready.

Question 29

Where can I access my Armada Club information?

Accepted Answer

Once you sign in to your Armada Club account, you can access all available account features directly from your Club dashboard. The Orders, Favorites, My Designs, Stock Notifications, Appointments, Invoices, Notifications, Addresses and Profile sections allow you to manage your account from one place.

Question 30

When will I receive my refund?

Accepted Answer

Once your return has been processed in accordance with the applicable conditions, the refund will be issued within the legally required timeframe. Where the statutory right of withdrawal applies, refunds are processed in accordance with applicable legal requirements and through an appropriate method corresponding to the original payment method.